Privacy Policy

  • Hilexa Privacy Policy : At Hilexa, your privacy is our priority. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our travel platform—whether you’re booking a hotel, flight, cab, train ticket, or adventure activity. By using our services or accessing our website, you agree to the terms outlined in this policy.
  • Information We Collect : We collect data in multiple ways to ensure a seamless travel experience : Personal Information : Full Name, Email Address, Phone Number, Date of Birth, Banking Details, Registration Certificate, Government ID (PAN, Aadhaar, Passport for verification).
  • Booking Details : Selected destination, stay dates, room type ,Number of travelers, preferences (meals, amenities), Transport mode : flight, bus, train, cab, bike rental, Adventure activities, time slot, and participants.
  • Payment Details : UPI ID, credit/debit card (processed securely), Billing address, Transaction ID, payment method, status.
  • Device & Location Data : IP address, Browser type and OS, Location (if GPS/location access is allowed).
  • Communication & Support : Email/chat history, Feedback, reviews, ratings, Call logs (if you contact customer support).
  • How We Use Your Information : We process your data to : Complete and confirm bookings (stays, transport, activities), Personalize recommendations based on preferences and behavior, Send confirmations, cancellation alerts, updates, and receipts. Improve customer support and service quality.Detect fraud and enhance security. Comply with legal and regulatory requirements.Conduct analytics to optimize user experience.
  • Sharing & Disclosure : We value your trust and only share your data under secure, lawful conditions: Shared With Travel Partners, Hotels, cab providers, airlines, etc. (only relevant booking details), Payment Gateways (Razorpay) for secure payment processing. Third Party Vendors For analytics, email/SMS communication, or support. Legal Authorities: If required by law or for fraud prevention
  • Note: We never sell your personal data to advertisers or thirdparty marketers.
  • Data Security : We implement robust measures to protect your data : SSL encryption across all pages, Secure cloud infrastructure. Rolebased access control. Daily database backups. Vulnerability scans and regular audits.
  • Cookies & Tracking Tools : Hilexa uses cookies and similar technologies to : Remember your preferences (language, currency, filters), Enable faster logins and smoother UX. Track onsite behavior for better personalization. Collect data for SEO and performance analytics (Google Analytics, Facebook Pixel). You can control cookie preferences through your browser settings.
  • Data Retention : We retain your personal information only as long as necessary for : Booking fulfillment, Customer support and refunds, Legal or tax compliance. Improving our services. Inactive accounts and outdated data may be deleted after a set retention period.
  • Your Rights & Choices : You have full control over your data Access : Request to view the data we hold about you. Correction: Update inaccurate or incomplete data. Deletion : Request erasure of personal data.Restriction: Limit data processing in specific cases.OptOut: Unsubscribe from promotional emails or texts anytime
  • To exercise any of these rights, email us at privacy@hilexa.com
  • Children’s Privacy : Hilexa does not knowingly collect data from individuals under 18. If we learn we’ve collected data from a minor without parental consent, we will delete it promptly.
  • International Data Transfers : If you use Hilexa from outside India, your information may be transferred and stored on servers located in India. By using our platform, you consent to this transfer in accordance with applicable laws.
  • Contact Us Have questions or concerns? Email: privacy@hilexa.com
  • Policy Updates : We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our operations. We will notify you of significant updates via email or inapp notifications.
  • Hilexa is committed to creating a safe, secure, and transparent booking environment for all users.